Terms and Conditions
1. Warranty
Command E is a privately owned repair service centre. Command E is not authorised repair centre for any warranty repairs of any brands of mobile phones and laptops. Warranty will be void if device and or replaced parts have any physical damage, liquid ingress or any mistreatment.

2. Service Warranty
Repairs warranty depends on all labour and parts replaced. Warranty only applies directly to the repairs performed on the handset, laptop, and the parts replaced. A Tax Invoice must be provided with a valid warranty claim. The valid tax invoice must meet the valid handset and laptop information mentioned on the invoice. Command E reserves the rights to reject the warranty if a tax invoice is not produced. Warranty period is not lengthened with warranty repairs. Under no circumstance physical damaged and/or water damaged is covered for warranty. Final decision on warranty claims and repairs will be assessed and finalised by Command E technician.

3. Manufactures Warranty
Command E is not responsible for any manufacturer’s warranty thus customer must inform Command E staff before using Command E services. UNDER NO CIRCUMSTANCES ARE WE IN ANY WAY RESPONSIBLE FOR THE MANUFACTURER’S WARRANTY. Command E only performs non-manufacturers warranty repairs. By submitting your device for repairs you agree that your device is not covered by your original manufacturer’s warranty. If you require the reversal of any repairs on the device submitted due to manufacturer warranty, Command E will reserve the right to charge a minimum service fee of $55 inc GST.

4. Service Fees
There is a non-refundable service fee of $55 including GST payable upon book in for any service performed.

5. Settings and Data
Data including phone numbers, calendar information, pictures and music, maybe lost during repair, whilst all care is taken, we recommend you to backup all data prior to submitting the phone or laptop for repair. Command E is not responsible for any data lost during the repairs.

6. Device Accessories
Command E staff will prompt the customers to remove any accessories that are not involved in the repair or troubleshooting upon booking, however the removal of these is solely responsibility of the customer and any that are left in with Command E are done so by the customer at their own risk. Command E will not be held responsible for any lost and/or damage of non required accessories.

7. Water Damaged Repairs
Some water damaged device may require fixing to generate a quote for you, if the quote is declined, Command E will remove the parts replaced and return the device to you. However, non-refundable fees of $65 inc GST is payable upon booking. Our technician will try to fix the water damaged device however there is no any guarantee that the device always get fixed. We will not warrant the device functionality thereafter. Please note: water damaged device must be treated using heat during the quoting process. Depending on the severity of corrosion this may damage the PCB or Motherboard or laptop Motherboard or other parts further. Command E will not accept responsibility should this occur.

8. Quotation/Estimates
Command E will guarantee to contact you once, on the numbers you have provided, to advise you of your estimate. If you do not think you have heard from us, please call us back as it is not Command E’s responsibility to continue calling after the first call has been initiated. All verbal quotes are free and the customer can reject the quote and collect the handset or laptop un-repaired. Should you require a written report this will be charged at $55 Inc. GST payable before releasing the report. Command E will endeavour to fix its initial pricing on quotes; however, pricing may vary pending further inspection of mobile phones or laptops by the technician.

9. Ownership/Decision maker/ Authority
I agree that I am the owner or I have permission to act on behalf of the owner of the device submitted to repair. Giving permission to check all the internal parts of device for repairing purposes.

10. Collections
Identity check might be performed by the Command E or laptop staff while collecting the device. If the handset has not been collected within 14 days of being informed its ready for collection, the job will incur an additional $20 late fee, 1% interest per month and any storage fees for large devices. I agree that if I do not contact Command E with a decision on repairs within 60 days. I agree that if I do not collect my device within 60 days of being informed it is ready for collection my handset will be recycled. I will have no claim against Command E for said device once disposed. This is in accordance with the Uncollected Goods Act 1995. The responsibility of the devices lies with the Customer. Command E is fixing the device for the Customer on their consent, sole responsibility lies with the Customer.

11. Repairs
Good presented for repair maybe replaced by refurbished goods of the same type rather than being repaired. Refurbished parts maybe used to repair the goods. All repairs and services are performed at owner’s risk and Command E is not responsible for any damaged or loss. Prices for LCD Assembly replacement can differ in the following conditions: –
1) if the LCD is broken
2) if LCD is having mark or scratch

12. Booking
At the time of booking, Command E is only responsible for repair and services, which has been asked by the owner/clients/customer. We are not liable to check or assess any other repairs or issues except the job booked. No extra issue with the phone/laptop/computer will be covered in the same job. For eg. if a glass screen is been replaced and home button/camera/speaker/or any other issue arise after the repair, then Command E is not responsible for that as only glass has been replaced and thus, we are only responsible for glass screen. If any other issue comes up after the repair, then client/customer is solely responsible to book and pay for another job and time frame will be at least minimum 1-5 working days depending on complexity of job booked, time of booking and parts availability.

13. Refunds/Exchange for Products Purchased from Command E
We are not required to provide a refund or replacement if you simply change your mind or you no longer have a use for the product(s). You can choose a refund or exchange if a product (such as an accessory) purchased from us has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Any refunds/exchanges of product purchases made from the Command E store/website must comply with the terms and conditions stated below
• Proof of Purchase documents must be presented along with the product(s) to be refunded. These documents are the Tax Invoice Receipt/Packing Slip which is sent to you with the product(s). An Order Confirmation is not Proof of Purchase.
• Any serialized product(s), that is, product(s) with serial numbers, must be the same product(s) as indicated in the Tax Invoice/Receipt/Packing Slip provided with the product(s) at the time of purchase.
• Any physically damaged product(s) will not be refunded, unless otherwise agreed by us in writing before you ship the product(s) back. It is your responsibility to ensure the product(s) are securely packaged and wrapped before sending them back to us.
• We are NOT liable for any missing goods or damage occurred in transportation from your premises to ours.
• Refunded amounts will be credited to you via the same method you used for your payment. For example, if the payment method was by credit card, refunded amounts will be credited into the same credit card account.

14. General
The customer agrees that all information supplied to Command E is 100% accurate.
Whilst all possible professional care will be taken, Command E accepts no responsibility for minor and/or major damages to devies or loss of functionality resulting from service or modification on any hardware or software. Command E repairs will cover all repairs including both parts and labour in warranty. The warranty will only cover the fault report provided on the job sheet.
(1) Customers must inform Command E of any new faults to phones/computers within 48 hours of pick-up. Charges will apply depending on the fault.
(2) Insurance on any items left at our premises is the responsibility of the owner of the item. We will take all reasonable care but no liability in the event of loss or damage.

15. Offers/Promotion/Fees/Price
Offers/prices/fees/promotion on our website/ online/local search engines/retail store are subject to change any time without prior intimation/notice. Offers are not in conjunction with any other promotions.

16. Brands, name and logo
Brands, names and logo displayed and /or used on any of our marketing and promotional material including website are the original property and trademark of respective groups. All trademarks are the property of their respective owners. Command E services and its products are no way endorsed, sponsored or affiliated with any of the above-mentioned entities or subsidiaries thereof. We will not be held responsible for any misuse or misrepresentation of our services or products.